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Sep
02 GMT+1
United Kingdom
Sep
02
08:30
09:00
09:30
10:00
10:30
11:00
11:30
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Main Schedule
Energising breakfast and registration
We’re waiting for you with a great breakfast where you can start networkin...
30 minRead more
Hamish Taylor: Trains, Plains…..And Office Cleaners!
In everything we do, we have both “external customers” (Students, S...
Hamish TaylorRead more
Tea and coffee break
30 min Hamish Taylor – interactive workshop session
In a fun, practical exercise, Hamish will lead us in building both an insight ma...
Hamish TaylorRead more
Networking lunch
90 min Round table session
During the Round Table session, we typically host an Unconference. This format i...
90 minRead more
Tea and coffee break
30 minHamish Taylor: Trains, Plains…..And Office Cleaners!
Monday Sep. 02 - 09:30 - 10:30 (60 min)
In everything we do, we have both “external customers” (Students, Schools, Agents) and “Internal Customers” (our team and other colleagues). In his keynote address, Hamish will challenge us to re-evaluate how we demonstrate our value to our “customers”. He will share his stories driving success by placing the benefit top others at the core of all we do:-
Customer Insight:- It’s about how you make the other person feel!
Customer Promise:- Building a value proposition that is “Not about You!”
Customer Engagement:- Its much deeper than just communication!
MasterThief:- what we can learn from other “industries”
Customer Insight:- It’s about how you make the other person feel!
Customer Promise:- Building a value proposition that is “Not about You!”
Customer Engagement:- Its much deeper than just communication!
MasterThief:- what we can learn from other “industries”
Speakers
Hamish Taylor – interactive workshop session
Monday Sep. 02 - 11:00 - 12:00 (60 min)
In a fun, practical exercise, Hamish will lead us in building both an insight map for our key “customers” and Customer Promises that are based on the benefit our “customers” gain from us (rather than describing what we bring!).
Speakers
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Renowned Expert on Leadership, Innovation and Branding
With a CV that the Times described as “takes some beating”, Hamish Taylor is an award winning CEO whose career has taken him from International consumer goods giant Procter and Gamble, consultancy firm Price Waterhouse and British Airways to become CEO of the channel tunnel railway Eurostar, and then CEO of Sainsbury’s Bank … all before he was 40!
In all cases, he left behind a record of significant business growth triggered by a willingness to challenge the normal way of doing things – so much so that his advice and assistance is now sought by organisations all over the world in many different industries.
Hamish’s energetic, thought provoking and humorous keynotes are based on a rare combination of real stories and a fantastic ability to inspire audiences with tailored advice and practical tools. Regularly featured in broadcast media, today Hamish acts as an advisor to some of the world’s largest companies (and even Governments) assisting with specific innovation projects, customer focus and/or people leadership.
Sessions
Hamish Taylor: Trains, Plains…..And Office Cleaners!
Monday Sep. 02 - 09:30am - 10:30am (60 min)
Main Schedule
Hamish Taylor – interactive workshop session
Monday Sep. 02 - 11:00am - 12:00pm (60 min)
Main Schedule
